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Customer Operations Co-ordinator

Werkweek:40 uur
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Customer Operations Co-ordinator

Manage operationally, a portfolio of Ricoh Partner accounts, across EMEA region from a customer support, order bank, warehouse, shipment and export control perspective, with a commercially orientated focus, to maximise Ricoh results and maintain customer satisfaction.

De functie

Operational Process

Through efficient order bank management, take responsibility to process customer orders into warehouse process and coordinate timely shipment and correct export controls, ensuring company performance and customer satisfaction is maximised.

Customer Support

Handle and anticipate the needs of distributor partners by building and maintaining a customer relationship that ensures both the partners and Ricoh’s business expectations are exceeded.

Process Improvement and Projects

Assist the Customer Operations Manager to work on efficiency and cost improvements while assisting in the implementation of new work practices. Work on projects on behalf of the Customer Operations Department.

Ricoh Famile Group Cooperation

Work closely with Ricoh Europe Supply Chain, to ensure that joint work practices are followed, a productive working relationship is built, and that the key result areas for Ricoh Europe and Ricoh International/ EMG are met.

Scope for Impact

Managing Distributor Partner accounts, operationally, in the most effectively possible manner will directly impact the company performance and results on monthly and annual basis.

Through excellent customer support you will improve customer satisfaction, reduce complaints and minimize additional costs.

Process improvements and project participation will contribute to the efficiency, costs and performance of our department, distributor partners and working relationship with Ricoh Europe.

Het profiel

Knowledge and Skills

• MBO education or equivalent work history and operating level.

• Knowledge of ERP and WMS operating systems (Oracle beneficial), database, Lotus Notes, Intermediate Microsoft Office – Excel, Power point and Word.

• Understanding of Warehouse, Supply Chain, Forwarder, Financial, inspection, export control, and Customs processes.

• A professional presence, vocabulary and communication skills.

• Ability to problem solve and identify areas for processes improvement.

• Strong Analytical, proactive, cost saving and organisation skills with capacity to handle a fast paced environment.

• Complaint handling.

• Fluent in English, French preferable.


• At least 2 years’ experience in an operational role in an international environment, with exposure to supply chain, warehousing, finance, export control and forwarder practices.

• At least 2 years’ experience in a customer facing role, showing a track record of working with partners to maximise company results and achievements.

• Previous experience in process improvement and project management beneficial.

Het aanbod

In return for your commitment, you can expect

A competitive salary package

Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.